1. IS IT SAFE TO USE MY CREDIT CARD ON THIS SITE?
Absolutely!! All transactions on ETHIX are 100% safe. We work with world-class payment gateways to process your payment and ensure secure shopping for all our customers. No financial data is gathered without a secure layer transaction. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.
2. MY TRANSACTION FAILED BUT THE MONEY WAS DEDUCTED FROM MY ACCOUNT WHAT DO I DO?
Please fill in our Contact Us form with your transaction details and we will look into it immediately.
3. I DON’T HAVE A CREDIT/DEBIT CARD. CAN I STILL MAKE A PURCHASE AT ETHIX?
Absolutely! You can try either of the following modes of payment:
Internet banking – You may use your internet-enabled bank account to make the purchase online.
4. WHAT ARE THE DIFFERENT MODES OF PAYMENT ON ETHIX?
You can use any one of the following payment methods:
Credit card (Visa/ Master/ Amex)
Debit card (All leading bank debit cards)
Netbanking (For all leading banks )
5. ARE THERE ANY HIDDEN COSTS WHEN I MAKE A PURCHASE ON ETHIX?
None. We will never hide any cost from you. The price and charges mentioned on the site are final.
6.HOW DO I TRACK THE STATUS OF MY ORDER(S)?
1. Visit the Track Your Order Page
2. Enter your order ID and mobile number/e-mail ID
7. DO I HAVE TO PAY ANY SHIPPING OR DELIVERY CHARGES?
No. All shipping costs are borne by us for the benefit of our customers.
8. WHAT IS THE DIFFERENCE BETWEEN SHIPPING AND DELIVERY?
Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.
9. WHAT SHOULD I DO IF I FIND MY PACKAGE OPENED OR TAMPERED WITH UPON DELIVERY?
Please don’t accept an open or tampered package. Report this concern by filling up our contact Us form with your order details and we will look at it immediately and get back to you.
10. WHY HAVE I NOT RECEIVED MY PRODUCT YET?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.
11. WHICH COURIER COMPANY DO YOU USE FOR DELIVERY?
We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.
12. I WANT TO SHIP SOMETHING ABROAD. CAN I DO THAT?
We don’t deliver products internationally right. You can, however, place orders in India from anywhere in the world.
13. WHAT ABOUT REFUND AFTER CANCELLATION?
You don’t have to worry as your payment is protected under Trustpay. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from.
14. WHEN WILL I GET MY REFUND?
Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques). Debit card/credit card/netbanking 7-10 working days from the refund initiation date NEFT transfer 7-10 working days from the refund initiation date I paid the amount upfront while purchasing product from ETHIX, how do I get the refund? Your payment is covered under Trustpay. In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as you had made payment from within 7-10 working days.
15. WHAT ARE THE DETAILS YOU REQUIRE TO PROCESS NEFT REFUND?
Once you agree for NEFT refund, you will receive an email from ETHIX customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
16. CAN I ASK FOR NEFT REFUND IF I PAID THROUGH CREDIT CARD/DEBIT CARD/NETBANKING?
We are sorry, in case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.
17. HOW WILL I GET A REFUND FOR THE ORDER I CANCELLED OR PRODUCT I RETURNED?
For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund.
For both cancelled orders and returned products, you will either receive a cheque from us or the refund amount will be credited back into the same account (online banking, credit card, debit card) that you used to make the purchase.
18. I HAVE FORGOTTEN MY PASSWORD WHAT CAN I DO?
Don’t worry. Here’s what you need to do: Click My Account on the top right of the site page to access the login window. Click the Forgot your password link available on the bottom right of the login window. Enter your e-mail ID in the displayed field. We will send you a link in your e-mail. You can reset your password instantly by clicking the link.
19. IS IT IMPORTANT FOR ME TO SIGN UP BEFORE I BUY ANYTHING ON ETHIX?
Not at all. You can make a purchase without having to sign up.
20. ARE THERE ANY PERKS OF SIGNING UP ON ETHIX?
Yes. There are definitely a few advantages of signing up: You will have quicker and smoother transactions Your past shipping addresses will be saved so that you don’t have to enter them all over again in your next visit. You can track the history of every order with their details in your account. Thinking signing up is complicated? All you need to be ready with is your e-mail ID!
21. I DON’T WANT TO RECEIVE ANY E-MAILS FROM YOU ANYMORE. WHAT SHOULD I DO?
Sorry if we have been bothering you. You can unsubscribe from our e-mails by clicking the ‘Unsubscribe’ link at the bottom of the e-mail you have received from us. You will do us a favour if you let us know your reason(s) for unsubscribing, so that we can keep this in mind and serve you better in the future.
22. I AM CONCERNED ABOUT THE PRIVACY OF MY PERSONAL INFORMATION I HAVE SHARED WITH ETHIX.?